Privacy Policy
Fairway Exteriors (“Fairway Exteriors,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, request a quote, schedule a consultation, submit a form, or communicate with us by phone, email, text message, or digital forms. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information when you voluntarily submit it through our website, contact forms, or communications. This may include:
- Name
- Email address
- Phone number
- Property address
- Project details and service needs
- Contact preferences
- Information related to estimates, inspections, scheduling, or consultations
If you contact us by phone, email, or text message, we may retain records of those communications for service, scheduling, and support purposes.
1.2 Usage and Technical Data
When you visit our website, we may automatically collect limited technical information, including:
- IP address
- Browser type and device type
- Operating system
- Pages visited and time spent on pages
- Referral sources and interaction data
This information helps us understand how visitors use our site and improve performance, usability, and service delivery.
2. Cookies and Tracking Technologies
Fairway Exteriors uses cookies and similar technologies to support website functionality, analyze traffic, protect forms, and improve marketing performance. These tools help us understand how visitors find and interact with our site.
Cookies are small data files stored on your device. They do not contain personal information by themselves, but may allow us to associate site activity with information you voluntarily provide.
You can control or disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and service inquiries
- Schedule consultations, inspections, and site visits
- Provide estimates, project updates, and service communications
- Communicate with customers regarding services and support
- Improve website performance and user experience
- Manage business operations and planning
- Comply with legal, regulatory, and contractual obligations
We do not use your personal information for purposes unrelated to our home exterior services or business operations.
4. SMS Text Messaging
Fairway Exteriors may use SMS messaging to communicate with customers regarding appointments, scheduling, estimates, project updates, and service notifications.
By providing your phone number and opting in, you consent to receive text messages related to your request or account.
- Message frequency varies based on activity
- Message and data rates may apply based on your carrier
- You may opt out at any time by replying STOP
- For assistance, reply HELP
Your phone number will not be sold or shared with third parties for their marketing purposes.
5. Information Sharing and Disclosure
We do not sell or rent your personal information.
We may share information only in the following circumstances:
- With trusted service providers such as hosting platforms, CRM systems, and communication tools that support our operations
- With subcontractors or partners, when required to fulfill service requests
- When required by law, regulation, or legal process
- In connection with a business transfer, merger, or acquisition, subject to continued confidentiality
All third parties are required to protect your information and use it only for authorized purposes.
6. Data Retention
We retain personal information only as long as necessary to fulfill service requests, maintain customer records, comply with legal obligations, or support business operations. You may request deletion of your data, subject to legal and contractual retention requirements.
7. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. This includes secure systems, restricted access controls, and protected data transmission where appropriate.
No system can be guaranteed to be completely secure.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal requirements
- Withdraw consent for non-essential communications
To exercise these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites. Fairway Exteriors is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our services are intended for homeowners and property owners. We do not knowingly collect personal information from individuals under the age of 16. If such data is identified, it will be deleted promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. The “Last Updated” date will be revised accordingly. Continued use of our website or services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Fairway Exteriors
Website: https://fairwayexteriors.com/
Phone: (913) 850-7030